LunaLoots Terms and Conditions

Welcome to Luna Loots Casino. These terms and conditions govern your use of our website and services. By creating an account with us, you agree to be bound by this agreement in full. If you do not accept these terms, you must not register or use LunaLoots services. Please read this document carefully before you deposit or play, as it covers your rights and obligations when gambling with us.

Our Company and Licensing

At Luna Loots, we are operated by Green Champions Leader S.R.L., a company registered in Costa Rica under registration number 3-102-917157, with its registered address at LY Center, Calle 39, Avenida 8 y 10, Los Yoses, San Pedro, Montes de Oca, San Jose. Our affiliate programme is run under the name Infinity Stars Partners. We hold a valid licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202502014-FI1, type b2c, valid from 12 February 2025 until 11 February 2027. This licence also covers a number of sister domains operating under the same regulatory umbrella.

Our LunaLoots platform launched in 2024 and primarily targets players in Germany and the Netherlands, although our site is available in English, German, Finnish, Norwegian, Portuguese, French, Italian, Spanish, Azerbaijani, Russian, Turkish, Hungarian and Czech. Where any translation conflicts with the English version, the English text shall always prevail.

Eligibility and Account Registration

To open an account at LunaLoots, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Registration requires your full name, date of birth, address, telephone number and e-mail address. We will send a welcome e-mail with a security code that must be used to activate your account. We permit only one account per person, household, address, IP address and device; duplicate accounts will be closed and any funds may be withheld.

We do not accept players from a defined list of Restricted Countries, including Aruba, Bonaire, Curacao, Saba, Statia, Sint Maarten, the United Arab Emirates, Brunei, Cambodia, North Korea, Japan and Qatar. A separate and considerably longer list of Excluded Territories is barred from all bonuses and promotions, including the United States, France, Spain, Italy, the Netherlands, Hungary, Cyprus and many others listed in our full Excluded Territories schedule. It remains your responsibility to check that online gambling is legal where you reside.

Deposits and Withdrawals

We require a minimum deposit of 20 EUR across every payment method we support. Visa and Mastercard carry a maximum of 500 EUR, CASHlib 150 EUR, MiFinity 2,000 EUR, and cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDC and USDT up to 100,000 EUR. The mobile number used during a deposit must match the number registered on your account, or we may decline the transaction.

Our minimum withdrawal amount is 100 EUR regardless of method. We process payouts via bank transfer, MiFinity and various cryptocurrencies, each limited to between 100 and 1,000 EUR per transaction. Visa, Mastercard and CASHlib may only be used for deposits, while bank transfer is withdrawal-only. We will always return your winnings to the same account and payment method you deposited from, and only in the name of the registered account holder.

We cap withdrawals at 5,000 EUR per day and 25,000 EUR per calendar month, with a 1,000 EUR limit per transaction in the cashier. These limits may be further adjusted based on your verification status, account history, risk profile and loyalty tier. Winnings exceeding 30,000 EUR will be paid out in monthly instalments. If you have made only a single deposit, we limit your maximum cashout to 15 times that deposit; any amount above this threshold will be removed from your balance.

If you have an active Time-Out, deposit limit or bet limit, we restrict withdrawals to 10% of your withdrawable balance per month. Maximum winnings from deposit bonuses also depend on the bonus size: 200% and above allows up to 3x the deposit, 150-199% allows 6x, 120-149% allows 8x, 100-119% allows 10x, and 25-99% allows 12x. No-deposit bonus winnings are capped at 25 EUR, free spin winnings at 100 EUR or 20x the free spin value, and freebet winnings at 100 EUR or 3x the freebet value.

Verification and Pending Time

We require KYC documents to be uploaded within 30 days of registration, or before your first withdrawal request, whichever comes first. If these documents are not provided, we will close the account until verification is complete. Once submitted, we aim to confirm your verification status by e-mail within 24 hours. Please note that withdrawals may be delayed while our security team conducts additional checks.

Before any withdrawal request can be submitted, a deposit must be wagered three times over, or staked in full on our sportsbook at odds of 1.50 or higher. If you choose to withdraw an unwagered deposit, we apply a processing fee of up to 10% of that deposit amount.

Bonuses and Promotions

At Luna Loots, we offer a Welcome Casino Package worth 250% up to 3,000 EUR plus 1,000 free spins across your first three deposits. The first deposit bonus is 150% up to 1,000 EUR, the second is 100% up to 2,000 EUR, and the third is 200% delivered as up to 1,000 free spins on Big Bass Splash, or on Betsoft's Wilds of Fortune where Pragmatic Play titles are unavailable. A minimum deposit of 20 EUR applies at each stage, and the relevant offer must be selected from the cashier dropdown before you deposit.

Our wagering requirements are 40x the deposit plus bonus on the first deposit, 35x on the second, and 30x on free spin winnings, all to be cleared within 30 days; free spin winnings themselves must be wagered within 48 hours. Minimum bet size while a bonus is active is 0.50 EUR, with a maximum of 5 EUR per spin. Contribution rates are slots 100%, virtual games 50%, lucky games 50%, table games 20%, while live casino play does not contribute at all.

We also run a Welcome Sports Freebet of 100% up to 100 EUR, a Welcome Crypto COMBO of 150% up to 1 BTC with 150 free spins, and a Daily Casino Cashback of 20%. Our weekly promotional calendar includes a Monday reload, Tuesday free spins, Wednesday live casino bonus, Thursday live cashback, Friday and Sunday free spins, and a Saturday live casino reload. Here at LunaLoots, we remind you that cashback and loyalty bonus winnings are capped at 5x the amount awarded, and that all jackpot, blackjack, roulette and video poker titles are excluded from bonus wagering entirely.

Games and Fair Play

Our LunaLoots library features thousands of casino games, including a provider filter listing 4,920 RNG titles across 45 studios, alongside a dedicated Live Casino section with its own bonus terms. We offer slots, blackjack, roulette, video poker and a full sportsbook covering football, basketball, ice hockey, tennis and volleyball, complete with Bet Builder, live betting, free bets and early payout markets. Our games are provided by studios such as KA Gaming, Betsoft, BGaming, Evoplay and dozens more, each subject to independent testing for fairness.

Responsible Gambling and Security

We are committed to promoting responsible play and provide tools including deposit limits, bet limits and Time-Out periods. We strictly prohibit the use of VPNs or any method of disguising your IP address; if we detect such activity, we reserve the right to void your winnings, forfeit your entire balance and deactivate your account without notice.

Our support team is available 24/7 via live chat and e-mail at [email protected], with assistance offered in English, German, Spanish, Norwegian and Finnish. If you have questions about any clause in these terms, please reach out to our team before you deposit or wager.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of your LunaLoots account after any amendment constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed of your rights and obligations as a player.