LunaLoots Privacy Policy

At LunaLoots, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By creating an account and using our services, you agree to the practices described below.

Who We Are

LunaLoots Casino is operated by Green Champions Leader S.R.L., a company registered in Costa Rica under registration number 3-102-917157, with its registered address at LY Center, Calle 39, Avenida 8 y 10, Los Yoses, San Pedro, Montes de Oca, San Jose. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202502014-FI1, type b2c), which authorises us to operate lunaloots.io and a number of sister domains under the same licence. Our affiliate programme is run as Infinity Stars Partners.

Information We Collect

When you register an account with us, we ask for certain personal details so we can verify your identity, comply with our licensing obligations and provide you with our services. We gather your registration data, including your full name, date of birth, residential address, telephone number and e-mail address, as required to activate your LunaLoots account and issue the security code sent at sign-up.

• We collect identification data such as your name, date of birth and address at registration.
• We collect contact details, including your telephone number and e-mail, for account verification and communication.
• We track your gaming activity, including deposits, withdrawals, wagering history and bonus usage, to operate our services and meet regulatory requirements.
• We collect payment information relating to deposits made via Visa, Mastercard, CASHlib, MiFinity, cryptocurrencies and other supported methods.
• We record technical data such as your IP address, device information and browser type, partly to detect VPN use or multiple accounts linked to the same household or device.
• We retain KYC documents you upload, such as identification and proof of address, to satisfy verification requirements before your first withdrawal.

How We Use Your Data

We at LunaLoots use the information we collect for a number of legitimate purposes connected to running a licensed online casino. Our primary uses include verifying your identity, processing deposits and withdrawals, administering bonuses such as our Welcome Casino Package, preventing fraud, and ensuring compliance with anti-money laundering obligations under our Comoros licence.

• We use your data to confirm you meet our age and location requirements before allowing access to our games.
• We use payment details to process transactions and to verify that deposits and withdrawals occur on the same account and method where required.
• We use account history and risk assessment data to determine applicable withdrawal limits and loyalty status.
• We use your contact information to send verification results, typically within 24 hours of document submission, and other account-related notices.
• We use technical identifiers to detect prohibited behaviour, including VPN use, which may lead to voided winnings or account deactivation.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process data to perform our contract with you, meaning the terms you accept when opening an account at LunaLoots Casino. We also process data to comply with legal and regulatory obligations imposed by our licence, and to pursue our legitimate interests in preventing fraud and ensuring platform security. Where applicable, we rely on your consent, for example regarding certain marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate LunaLoots Casino effectively.

• We share data with payment processors to complete deposits and withdrawals across methods such as Bitcoin, Ethereum, USDT and bank transfer.
• We share information with verification providers to confirm your identity and address during our KYC process.
• We may disclose data to regulators or law enforcement where required by our licensing authority or applicable law.
• We may share limited data with our affiliate partners, including Infinity Stars Partners, for programme administration purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required to meet our legal, tax and regulatory obligations. We retain KYC documents submitted within the required 30-day window, and transaction records relating to deposits, withdrawals and bonus activity, for as long as necessary under our licence.

Cookies and Tracking

Our LunaLoots platform uses cookies and similar technologies to operate correctly, remember your preferences, and analyse how our website and games are used. Where we use non-essential cookies, we will seek your consent in line with applicable law. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience at LunaLoots Casino.

Your Rights

Depending on where you reside, you may have a number of rights regarding the personal data we hold about you. We aim to respond to any request promptly and in line with applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], available via live chat and e-mail 24/7, with support offered in English, German, Spanish, Norwegian and Finnish.

International Data Transfers

As our operations and licensing are based outside the European Economic Area, your data may be transferred to and processed in Costa Rica or other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards are applied whenever such transfers occur.

Restricted and Excluded Territories

We do not accept registrations from residents of certain restricted countries, including Aruba, Bonaire, Curacao, Saba, Statia, Sint Maarten, the United Arab Emirates, Brunei, Cambodia, North Korea, Japan and Qatar. A separate and longer list of excluded territories is barred from receiving bonuses and promotions at LunaLoots Casino, including countries such as the United States, Spain, France, Italy, the Netherlands and others listed in our full Terms and Conditions. If you access our services from a restricted or excluded location, we reserve the right to limit account functionality or close your account.

Security Measures

We implement technical and organisational measures designed to protect your personal and financial data from unauthorised access, loss or misuse. While we work to keep our systems secure, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Children's Privacy

LunaLoots Casino is intended only for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please reach out to our support team at [email protected]. We offer 24/7 live chat assistance to help with any privacy-related enquiry regarding your LunaLoots account.