Our LunaLoots Responsible Gaming

Why Responsible Gaming Matters to Us

We at Luna Loots operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and this licence requires us to maintain strict player protection standards. But beyond regulatory obligation, we genuinely care about the people who choose our platform. Our VIP members, our casual slot fans, our sports bettors — every single player at LunaLoots deserves a safe space to play.

Gambling should always be approached as entertainment, not as a way to solve financial problems or escape stress. If you ever notice that your gaming is affecting your mood, your finances, your relationships or your daily responsibilities, we strongly encourage you to use the tools described below or reach out to our support team immediately.

Tools We Offer to Help You Stay in Control

Our Luna Loots platform gives you direct access to several self-management features right from your account settings. These tools are free, simple to activate, and designed to give you real control over your time and spending.

Deposit Limits

You can set daily, weekly or monthly deposit limits on your account at any time. Once you reach your chosen cap, our system automatically blocks further deposits until the period resets. If you'd like to lower your limit, the change applies immediately; if you want to raise it, we require a short cooling-off period before the increase takes effect, giving you time to reconsider.

Bet Limits

We also allow you to restrict the maximum amount you can wager per bet or per session. This is particularly useful if you want to enjoy our slots or sportsbook markets without the risk of escalating your stakes impulsively.

Time-Out Periods

Sometimes you just need a short breather. With a Time-Out, you can pause your account for a set period — a few days, a week, or longer — during which you won't be able to log in or place any bets with us. When the Time-Out ends, your account reopens automatically, and you're welcome back whenever you're ready.

Self-Exclusion

For players who need a longer-term break, we offer full self-exclusion. Once activated, your LunaLoots account is closed for the period you select, and we remove you from all marketing communications, bonus offers and promotional emails. We take self-exclusion requests seriously and will not reopen an account early, even upon request, until the agreed period has passed.

Impact on Withdrawals During Active Limits

It's worth noting that while a Time-Out, deposit limit or bet limit is active on your account, withdrawals are capped at 10% of your withdrawable balance per month. This measure exists to encourage a gradual, measured approach to managing your funds rather than large, impulsive cash-outs during a period of restriction.

Signs That Gambling Might Be Becoming a Problem

We encourage every player at Luna Loots to regularly check in with themselves about their gaming habits. Some warning signs to watch for include:

• Spending more money or time than you originally planned
• Chasing losses by increasing your bets
• Neglecting work, family or personal responsibilities because of gaming
• Feeling anxious, irritable or guilty about your gambling activity
• Borrowing money or using funds meant for essentials to keep playing
• Lying to friends or family about how much you play or spend

If any of these resonate with you, we urge you to take action early. Our LunaLoots support team is always ready to listen, without judgment, and to help you activate the tools that suit your situation best.

Protecting Minors

Our Luna Loots platform is strictly intended for adults. Registration requires you to confirm your date of birth, and we verify the identity and age of every player through our KYC process before withdrawals are processed. We strongly recommend that parents and guardians install parental control software on any shared devices to prevent underage access to our site. If we at LunaLoots ever identify an underage account, it will be closed immediately and any funds handled in accordance with our terms.

External Support Organizations

Beyond the tools we offer directly, there are independent organizations dedicated to helping people manage problem gambling. We encourage you to reach out to any of the following if you feel you need additional support:

These organizations operate independently from LunaLoots and can provide confidential, professional guidance tailored to your situation.

Restricted Access and Regional Safeguards

As part of our commitment to responsible operations, we at Luna Loots do not accept players from a number of restricted territories, and we exclude an even broader list of regions from bonus eligibility entirely. These measures exist to ensure we comply with regional regulations and to prevent our promotions from reaching markets where additional protections may be required. If you're uncertain whether our services are available in your country, our support team can clarify this for you promptly. You can also review the terms of our LunaLoots bonus offers to understand eligibility.

How to Activate Responsible Gaming Tools

Setting up limits on your LunaLoots account takes just a few minutes. Here's how:

1. Log in to your account and navigate to your profile settings
2. Select the 'Responsible Gaming' or 'Limits' section
3. Choose the tool you'd like to activate — deposit limit, bet limit, Time-Out, or self-exclusion
4. Enter your preferred amount or duration
5. Confirm your choice; stricter limits apply immediately

If you'd rather not navigate the settings yourself, simply contact our live chat team and we'll walk you through the process or apply the limit on your behalf. New players can begin this process right after completing their LunaLoots login.